Privacy Policy

1. Who We Are

SUSAN is an aluminum electrolytic capacitor manufacturer headquartered in Dongguan, China. We provide OEM and ODM manufacturing services to brand owners, electronics manufacturers, and R&D companies worldwide, with primary export markets in the United States and Europe.

For purposes of this Privacy Policy, "SUSAN," "we," "us," and "our" refer to the entity operating susancapacitor.com.

2. Information We Collect

We collect personal information only when it is reasonably necessary to conduct business, respond to inquiries, or improve our website. The categories of information we may collect include:

Information You Provide Directly

• Name, job title, and company name
• Business mailing address and country
• Phone number and WhatsApp number (where provided)
• Inquiry details, product specifications, and order requirements
• Documents you share, such as technical drawings or BOM files

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent, and referral source
• Cookie identifiers and session data (see Section 8)

Information from Third-Party Sources

• Business card or profile details exchanged at trade shows
• Publicly available company and contact information from B2B directories
• Referrals from existing customers or distributors

3. How We Use Your Information

We use the personal information we collect for the following business purposes:

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (EEA & UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR) and UK GDPR:

• Contract performance -- processing necessary to fulfill a sales order or service agreement
• Legitimate interests -- responding to business inquiries, fraud prevention, and improving our services
• Legal obligation -- compliance with applicable export, tax, and customs regulations
• Consent -- sending marketing communications where we have obtained your prior opt-in consent

5. Sharing & Disclosure

We share personal information only in limited, defined circumstances:

Service Providers

We engage trusted third-party service providers that assist us in operating our website, processing payments, managing logistics, and communicating with customers. These providers are contractually bound to use your data only on our behalf and in accordance with this policy.

Business Transactions

In the event of a merger, acquisition, or sale of company assets, personal information may be transferred to the successor entity. We will notify affected individuals prior to any such transfer taking effect.

Legal Requirements

We may disclose personal information if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of SUSAN, our customers, or the public.

With Your Consent

We may share information for purposes not described in this policy with your explicit prior consent.

6. International Data Transfers

SUSAN is headquartered in China. If you are located in the EEA, United Kingdom, or another jurisdiction with data-transfer restrictions, please be aware that your personal information will be transferred to and processed in China.

Where required by law, we implement appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms recognized under applicable law.

7. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

• Inquiry and quotation records: 3 years from last contact
• Order and transaction records: 7 years, to satisfy accounting and tax obligations
• Marketing consent records: Until consent is withdrawn, plus 1 year
• Website analytics data: 26 months in aggregate or anonymized form

When personal information is no longer required, we securely delete or anonymize it.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyze usage, and improve user experience. The types of cookies we use include:

You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference center. Disabling non-essential cookies will not prevent you from using the website.

9. Your Privacy Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

• Right of access -- request a copy of the personal data we hold about you
• Right to rectification -- request correction of inaccurate or incomplete data
• Right to erasure -- request deletion of your personal data ("right to be forgotten")
• Right to restriction -- request that we limit processing of your data in certain circumstances
• Right to data portability -- receive your data in a structured, machine-readable format
• Right to object -- object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent -- withdraw previously given consent at any time without affecting lawfulness of prior processing

To exercise any of these rights, please submit a request through our contact page. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request.

10. Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

11. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• HTTPS encryption for all website communications
• Access controls and authentication requirements for internal systems
• Regular review of data handling procedures and vendor security practices
• Staff training on data protection obligations

No method of data transmission or storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by law.

12. Third-Party Links

Our website may contain links to external websites, trade directories, or partner platforms that are not operated by SUSAN. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external websites you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will revise the effective date at the top of this page and, where appropriate, notify you through a prominent notice on our website or via direct communication.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we welcome you to get in touch. We aim to respond to all privacy-related inquiries within 5 business days.

For EEA or UK residents exercising GDPR rights, please indicate this in your message so we can prioritize your request and respond within the legally required timeframe.